Our users on bisajitu ask about account creation, deposit and withdrawal methods, game offerings, weekly cashback, account settings, and how to contact our support team. This page addresses the most common questions so you can navigate your account, fund it via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer to mobile banking, local payment, online payment, or e-wallet, and start playing football, live-dealer games, slots, or esports without delay.
We have collected these answers from user feedback and our support ticket history. If your question does not appear here, scroll to the Support section and learn how to open a ticket. For account security, jurisdiction rules, and account preferences, please read our full legal notice and terms of service—they explain what data we collect, how we protect it, and what jurisdictions can access bisajitu.
This FAQ covers the essentials: account registration and multi-account rules, payment method support, game range, cashback terms, account preferences, support contact methods, and fee details. We keep the answers mobile bankingef and factual so you can find what you need quickly.
Account and registrationhow to start, KYC verification, password recovery
Payments and transactionsdeposit and withdrawal via local payment / online payment / e-wallet / mobile banking / local payment / online payment / e-wallet / mobile banking / local payment / online payment
Game rules and offersfootball betting, live-dealer tables, slots, esports markets, weekly cashback
Account care and supportaccount preferences, pause activity, support tickets, jurisdiction notice
We answer the questions we hear most often from bisajitu users. Each answer is short and factual so you can resolve your question and return to your account or the games. For complex issues not listed here, use the support-ticket process described in the Account care section.
Account and registration
Open bisajitu on your phone browser or install the Android app. Tap the register button and enter your email, create a password, and provide your full name, date of birth, and identity document number. We verify your identity against government records to comply with anti-money-laundering rules—this step usually takes a few minutes, though it may take up to one hour during peak times in Jakarta, Surabaya, or Medan. Once you are verified, you can deposit and start playing football markets, live-dealer games, slots, or esports tournaments.
No. Each person may hold one bisajitu account only. If you attempt to register a second account using the same name, email, phone, or identity document, we will suspend both accounts. If you have lost access to your account and need to reset your password or recover your email, open a support ticket instead of creating a new account. Our support team can help you regain access within 24 hours.
Payments and transactions
Yes. We at bisajitu accept virtual-account deposits from online payment, e-wallet, mobile banking, and local payment. When you choose "Bank Transfer" at checkout, we generate a unique virtual-account number linked to your bisajitu account. Transfer your deposit to that account from your bank app or ATM in Bandung, Semarang, Yogyakarta, or any location where your bank operates. The funds appear in your bisajitu account within 1-2 hours, usually faster during business hours. Withdrawals also return to your bank account in the same timeframe.
We at bisajitu do not charge deposit or withdrawal fees. When you deposit via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account, your full amount enters your account. When you request a withdrawal, the full amount returns to your original payment method with no bisajitu fee deducted. Some payment providers may charge their own fees—mobile banking, local payment, or your bank might apply a small transaction fee—but bisajitu itself does not take a cut from deposits or withdrawals.
Game categories and offers
bisajitu features four main categories. Sportsbook covers football (Liga 1, Piala Indonesia, Champions League, Premier League), badminton, and MotoGP with game information and match stats. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and multi-camera studios. Slot games span Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments with regional and international leagues. All categories are available 24 hours on the bisajitu mobile app and web browser.
Each week, we calculate your net losses across all games and sports on bisajitu. If you have lost money in that seven-day period, we credit a percentage of your loss back to your account—no action required from you. The cashback appears automatically in your bisajitu balance by Tuesday of the following week. Cashback is calculated from losses in football, live-dealer, slots, and esports bets equally. Deposits and withdrawals do not count toward cashback. The exact cashback percentage varies by account status; check your account dashboard or contact support for your personal rate.
Account care and support
Log into your bisajitu account and navigate to Account Settings. You can adjust notification preferences (emails and push alerts), update your phone number or email, and review linked payment methods. To temporarily stop accessing your account, use the Pause Activity feature in Settings—this disables login for a duration you select (7, 14, 30, or 90 days). When the pause expires, your account reactivates automatically. Deposits and withdrawals are blocked during the pause. If you need to extend the pause or have questions, contact our support team via the ticket form in your account dashboard.
Open bisajitu and log in to your account. Go to Account Settings and select Support or Help. Tap "Open a Ticket" and choose your issue category (account, payment, game, or other). Write your question in plain English and include any relevant details—your account email, the payment method, transaction ID, or date of the issue. Our support team reads tickets in the order they arrive and replies within 12-24 hours, even during holidays like Idul Fitri or Idul Adha. For urgent issues, mark your ticket as urgent and provide a phone number so we can call if needed.